If you have any questions, please contact our customer service team:
Email: [email protected]
Phone (Mon-Fri: 9am – 6pm / Sat/Sun: 10am – 5:30pm): 0115 824 3730
Or you could visit our help centre here.
Most queries about offers can be answered by watching the relevant video and reading the instructions, so make sure to double check there first.
If you are a paying member, the forum is a great place to find the answers or to post a question. That can be found here.