Here at Profit Accumulator we want to give you the best possible experience to ensure that you enjoy our service.
It’s also important for us to be as transparent as possible with our members about how we use and store your data. We have not and we will never sell or share any of your personal data. That will never change.
- Your privacy rights and how to exercise them;
- How we collect, use, share and protect your personal data, and
- The legal bases we rely on to process your personal data.
If you have any questions, please contact us via email or phone. Details can be found here.
What Is GDPR?
General Data Protection Regulations (GDPR) is an EU wide law that is a replacement for the 1995 Data Protection Directive, which has until now set the minimum standards for processing data in the EU.
For more information on what GDPR is, click here to read another article we have done.
Do I Need To Re-Subscribe To Our Emails?
We have a few different mailing lists here at PA. See below for the different explanations that relate to the different lists. It differs depending on what kind of customer you are.
- Free trial. Most people start on this mailing list. The free trial is part of our service and we use email to help educate members, so we don’t need you to re-subscribe to this list.
- Platinum members. When you upgrade to become a Platinum member, your email address is moved onto our Platinum list. Again, we use email as part of our service so no need to re-subscribe.
- Former members. When you cancel your membership, your email is moved onto our former members list. As you used to use our service you have opted into our emails. So, unless you have explicitly opted-out we may still email you with updates or offers that might be of interest. All emails will only ever be PA / matched betting related.
If at any point you want unsubscribe from emails you are free to do so. There are unsubscribe links at the bottom of every email we send. Or alternatively, you can contact us and we’ll remove you.
What Do We Collect And What Do With Your Data?
When you sign up to use our service we collect and store certain data. This includes but is not limited to:
- Email address. So we can contact you with emails relevant to the service we are offering.
- First and last name. So we can address you properly in customer service related communications.
- IP address. A unique identifier that validates unique users. So we can prevent sharing of login details.
- Paypal payment ID. So we can make any future payments to you (for example any refer-a-friend payments that might be due), and also so we can process any refund or other payment related queries.
- Details of exchange integration bets that have flagged error messages. So we can investigate any issues with bets and check if the problem was something from our end. We hold this data for a maximum of 12 months, after that it is automatically deleted. The reason we store data for 12 months is if we need to investigate any error messages retrospectively. If a bet was placed successfully, we choose not to store this information. We collect and store the following data about your bets:
- Details of bets that have flagged error messages.
- Time of bet.
- Amount bet.
- Details of teams and matches.
- Unique ID linked to that bet.
What If I Want To Request Or Delete My Data?
As per the new legislation, if you wish to have your data full deleted form our systems then you can. All you need to do is send a request to our customer support and the necessary steps will be taken.
GDPR laws also allow for the request of a copy of the data we hold on you. Again, you can request this at any time following the process outlined above.
If you require basic information (email and name) this will be provided free of charge. If you require the full data set, then there will be a £10 data processing charge. This is due to the work required to collate and present the data to you (it’s spread over a few different systems).
You will receive the data within one month of the initial request.
Sounds Good. What Next?
We haven't made any big changes, it’s just been clarified following the recent GDPR legislation.