Terms and Conditions – Platinum Plus refund policy

All remaining Platinum Plus members have until the 27th of April 2018 to claim their full refund. After this time we will no  longer be providing refunds.

Platinum Plus tools are now included free with a Platinum membership.

Customers must contact us in order to claim a refund.

Customers may claim a retroactive refund.

Refunds are only available to customers that fulfill the following criteria:

Customers that were full Platinum members on the 31st March.

and

Customers that have not already received a refund for their Platinum Plus membership

and

Customers that have made a monthly Platinum Plus payment up to 31 days prior to the 31st March.

or

Customers that have made a yearly Platinum Plus payment up to 365 days prior to the 31st March.

Refunds will be based on a pro-rata basis and will be based on this calculation:

Monthly payment = (payment amount / 31) * number of days until next payment is due = refund amount.

Yearly payment = (payment amount / 365) * number of days until next payment is due = refund amount.

We reserve the right to request proof of eligibility for the refund.

All refunds are subject to our investigations and we reserve the right to refuse refunds, based on lack of completion of the above points.

Please allow up to 14 days after you have contacted our customer service team, for the refund to be processed.

After the refund has been claimed your logins for apps.pa will no longer work, please make sure to copy all your saved acca's over tot he new domain before claiming your refund.